About

 Hello, my name is Renietta Chatman and I am the proud owner, founder, and CEO of ReKazshea Artesian Soaps and Candles Company! First, let me start by saying we are so grateful that you stop by to visit our website and thank you so much for supporting us. Here at ReKazShea we have been crafting small hand batch luxury products out of Baton Rouge Louisiana since 2012. Making soap came easy for me because as a child I would watch my grandmother Annie Mae make handmade lard soap. It was from my grandmother that I learned how to craft hot press and cold press soap.  


Today all of our soaps are made from plant base oils or butters, fresh herbs, and clays. I have continued the hand crafted timeless cold press or hot press method. The process takes between 4- 6 weeks on average for a batch of soap to fully mature. From there we test our products on family, friends before they are offered to you. 


Our company’s goal is to create luxury, handcrafted, aesthetically pleasing products that you will love and feel comfortable using and gifting to friends and love ones. Here at ReKazShea we use quality ingredients in order to produce superior product at an affordable rate without cutting corners on details and consistency. Every product that we create is done with love and care with you in mind.


Our handmade artisan soaps and candles are made with genuine love. In our Handmade soaps we use essential oil but from time to time we will use cosmetic grade skin-safe fragrance oils, micas,  sustainable organic oils, plant base butters/waxes, herbs, clays, organic Coconut milk, almond milk and oat milk. From time to time, we will make soaps with yogurt, goat milk, and butter milk soap but know that our company is cruelty free and there are no harsh detergents, chemical, parabens and phthalate in our products. Thank you so much for taking the time out to view our products and support our small business. We are absolutely grateful that you chose to browse and invest in our family company.


Returns on Candles

To initiate return please contact Rekazshe.com within 5 business days of receiving your product.  If 5 business days have gone by since your purchase, unfortunately, we will not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Any items that you return must be in its original condition. If the item is not in its original condition, damaged or missing parts for reasons not due to our error it will not be accepted for return. We do not offer returns due to scent preferences, color preferences, change of mind or mistakes in the ordering process for which we are not at fault. Please note that the buyer is responsible for shipping cost on all return items.  


Returns on Soaps

ReKazShea, does keep in mind that everyone has a different sense of smell, this is why we will try our best to describe the smell of our cold press and hot press soaps, body butters, body scrubs, lip scrubs, lip balms and body oils to you. Due to sanitary reason, we are not permitted to refund or exchange your product, for any of these items. Please be certain of the product you choose before confirming your order. However, if there has been a mistake on our behalf, please contact us immediately and we will do our best to resolve this issue in a timely manner. Moreover, keep in mind that your computer monitor’s settings maybe different from ours, so if your product arrives lighter or darker in shade, this is the reason behind it. We try our best to describe each and every one of our products so you'll know exactly what to expect. 

 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If the package that you are returning is lost during transit back to us, a refund will not be issued. We will replace items if they are defective or damaged with the same item. 

Payments

We accept major credit cards through PayPal, Zelle, Apple pay, Visa, Mastercard

All payments made via PayPal is completely secure, we do not have access to any payment or credit card information. If for any reason, your card payment is not authorized by your bank or Credit Card Company, we will not be able to process your order and it will become immediately cancelled. We are not responsible for any extra fees added to your credit card by your bank or credit card Company for transactions made with us.

Gifts

If the item(s) that was brought were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit code will be e-mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

ReKazShea will process orders within 24 hours of receipt and shipped within 3-5 working business days, unless it is prohibited by an act of God or an uncontrollable circumstance.  ReKazShea will notify you via e-mail if any type of prohibited act of God or uncontrollable situation occurs. In addition, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


International Shipping

Currently we are not shipping internationally.


Special Orders and Wholesale Orders

These provisions do not apply to special orders and wholesale transactions. We do not accept returns for special orders or wholesale orders and will only issue a refund or replacement if an item arrives damaged from transit. 


Soy Wax

At ReKazShea we us soy wax because it is more eco-friendly than paraffins. We also use 100% cotton wick which helps to provide a consistent, stable, heavy metal & zinc free flame. Soy wax also is carbon neutral which helps it to burn cleaner than paraffin brand or soy blends. Soy wax is non-toxic and no-carcinogenic that contain no pesticides or herbicides, which makes it an excellent choice for those whose are environmentally friendly. Soy wax burns cooler than paraffin wax, this increases the candles life by burning 50% longer! Soy has a lower melting point so keeping your soy candle out of the sunlight will eliminate the candle from sweating, for the candle to return back to a state of not sweating just put it back in a cool place and it will back to normal. This is the natural makeup of wax and will not way affect the candles burn. Another great thing about Soy wax is that it can be cleaned from surfaces with hot soapy water, but remember not to pure it down the drain.



CANDLE CARE INSTRUCTIONS

 

  • Before burning, always trim the wick to ¼ inch. You can use a wick trimmer, nail clippers, or scissors. Long or crooked wicks can cause uneven burning, dripping or flaring.
  • Keep the wax pool clear of wick trimmings, matches and debris at all times.
  • Always use a candleholder specifically designed for candle use. It should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

 Burn candles in a well-ventilated room:

  •  Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, soothing, and excessive dripping.
  • Follow the manufacturer’s recommendations on burn time and proper use. In general, it is recommended that candles do not burn for longer than four hours and cool for at least two hours before relighting.
  • When lighting a candle, use long matches or a long-reach lighter. Keep your hair and loose clothing away from the flame.
  • Place burning candles at least three inches apart from one another. This is to make sure they don’t melt one another, or create their own drafts that will cause the candles to burn improperly.
  • Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool before moving, trim the wick, and check for unwanted drafts before re-lighting.
  • Never use a candle as a night light or while you may fall asleep.
  • Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure. Never use a candle during a power outage to look for things in a closet, or when fueling equipment – such as a lantern or kerosene heater.

Soap Care Instruction

Here are some tips to get longevity out of your gorgeous handmade soaps from ReKazShea.

    • Please make sure to store your soap in a dry place out of the stream of water.  Know that when water is running over your soap it will  wear down the surface causing your soap to deteriorate faster. 
    •  Please store your soap on a draining soap dish. And ideal soap dish for your handmade soap can be a boardwalk or slatted wood soap dish, because wicks water away from the soap, allowing the soap to dry properly.
    • Please don’t use your soap as a tool to build up lather. ReKazShea soaps are  very concentrated so all you need to do is slightly deposit the soap onto your skin by using a or your hands to build up its lather. When one constantly rubs the soap on their body to build lather, it will cause the soap to be used up more quickly. 
  •  Please note that any unused soaps should be stored in a cool, dry place, preferably not the bathroom. A linen closet is a great place to store you soaps or in a drawer until your next use. 
    •
  • Since this is a body soap never use the soap for any other uses other than bathing, and cleaning your body, they are not for consumption.

    • Our Products are :

  • Phthalate Free
    •
  • Paraben Free
    •
  • SLS + SLES Free
    •
  • Cruelty Free
    •
  • Tested on Humans not Animals

    • Allergy disclaimer: Before using  any Handmade products that REKAZSHEA makes such as  soaps, body butters, lip balms, sugar scrubs, body oils, beard oils, please do a  skin patch test on a small portion of your body before using  on the entire body. 

     Health or Pregnancy disclaimer. Person that are pregnant or suffering from and illness, please consult a doctor before using any Handmade product that ReKazShea makes   such as  soaps, body butters, lip balms, sugar scrubs, body oils, beard oils, bath bombs and room sprays due to they can or may contain essential oils, fragrance oils,   natural oil and butters and may not agree with your illness or pregnancy. 

    Warning disclaimer:   Please KEEP Products such as soaps, candles, body butters, sugar scrubs, lip balms, Room Spray, beard oils and any other products that ReKazShea makes and distribute OUT OF REACH OF CHILDREN and keep away from pets, for they are intended for adult usage.  Please know that If soap, room spray, body butters,  body oils, sugar scrubs get into your eyes, they  may or can burn and irritate. Please flush your eyes with cool/cold water for 15 minutes  and if irritation a burning persist consult a physician. Please know that if hot candle wax gets on you skin it can burn. Please do not move the candle while the wax in hot, wait until the wax is cold before moving.